Responsible Gambling

Last updated: November 14, 2024

At 1800 123 456, we are committed to promoting responsible gambling practices. We believe that lottery participation should be an enjoyable form of entertainment, not a source of financial stress or personal problems. This policy outlines our commitment to responsible gambling and the resources available to help you maintain control.

1. Our Commitment to Responsible Gambling

We are dedicated to ensuring a safe and responsible gambling environment by:

  • Operating under strict Australian gambling regulations and licenses.
  • Providing clear information about odds, rules, and potential risks.
  • Offering tools and resources to help customers gamble responsibly.
  • Supporting research and education about responsible gambling.
  • Partnering with recognised problem gambling support organisations.

2. Age Restrictions

18+ Only: Our services are strictly limited to individuals aged 18 years and over. We do not knowingly provide gambling services to minors and have robust age verification procedures in place.

3. Signs of Problem Gambling

Problem gambling can affect anyone. Please be aware of these warning signs:

  • Spending more money on gambling than you can afford to lose.
  • Gambling for longer periods than intended.
  • Lying to family or friends about gambling activities.
  • Feeling restless or irritable when trying to cut down on gambling.
  • Using gambling as a way to escape problems or negative feelings.
  • Chasing losses with bigger bets.
  • Neglecting work, family, or other responsibilities to gamble.

4. Responsible Gambling Tools

We provide several tools to help you maintain control over your gambling:

Spending Limits

Set daily, weekly, or monthly spending limits on your account. Once reached, you will not be able to purchase additional tickets until the period resets.

Time Limits

Set session time limits to control how long you spend on our platform. You will receive notifications when approaching your limit.

Self-Exclusion

Temporarily or permanently exclude yourself from our services. During exclusion periods, you will not be able to access your account or participate in any gambling activities.

Reality Checks

Receive regular pop-up reminders showing how long you have been gambling and how much you have spent.

5. BetStop - National Self-Exclusion Register

BetStop is Australia's National Self-Exclusion Register. It's a free service that allows you to exclude yourself from all licensed online gambling providers in Australia with a single registration.

Visit BetStop.gov.au

6. Professional Help and Support

If you or someone you know needs help with gambling problems, these Australian resources are available:

Gambling Help Online

Website: gamblinghelponline.org.au

Phone: 1800 858 858

Available: 24/7 free counselling service

Gamble Aware

Website: gambleaware.com.au

Resources: Information, tools, and support for responsible gambling

Lifeline Australia

Phone: 13 11 14

Website: lifeline.org.au

Available: 24/7 crisis support

Beyond Blue

Phone: 1300 22 4636

Website: beyondblue.org.au

Support: Mental health support and resources

7. State-Specific Resources

8. Tips for Responsible Gambling

Remember these important guidelines:

  • Set a budget before you start and stick to it.
  • Never gamble money you can't afford to lose.
  • Don't chase your losses.
  • Take regular breaks and don't gamble for extended periods.
  • Don't gamble when you're upset, stressed, or under the influence.
  • Keep gambling in perspective - it's entertainment, not an investment.
  • Don't use gambling as a way to make money or solve financial problems.

9. Family and Friends

If you're concerned about someone else's gambling:

  1. Approach the conversation with care and understanding.
  2. Focus on specific behaviours rather than making accusations.
  3. Encourage them to seek professional help.
  4. Consider seeking support for yourself as well.
  5. Contact gambling help services for advice on how to help.

10. Regulatory Compliance

We operate under the supervision of Australian gambling regulators and comply with all responsible gambling requirements. Our operations are regularly audited to ensure compliance with industry standards and regulations.

11. Staff Training

All our staff receive regular training on responsible gambling practices, including how to identify signs of problem gambling and how to provide appropriate assistance and referrals to support services.

12. Contact Us

If you need assistance with responsible gambling tools or have concerns about gambling, please contact us:

  • Email: [email protected]
  • Phone: 1800 123 456
  • Address: Level 15, 123 Collins Street Melbourne, VIC 3000 Australia
Remember: Gambling should be fun and entertaining. If it stops being fun, it's time to stop. Help is always available.

Need immediate help?
Call 1800 858 858 for free, confidential gambling help.
Available 24/7 across Australia.